We clearly communicate the following to every customer for all wooden products including laminated wooden flooring, pre-hung doors, MDF/HDF products, furniture and all our interior products.
Wood and wood-based products are natural and engineered materials whose performance is influenced by site conditions and environmental factors. As such, these products cannot be guaranteed against termite attack or elements of nature such as water, moisture, humidity, wind, or prolonged exposure to sunlight.
Customers must be informed that termite infestation originates from site conditions (such as subfloor, walls, or surrounding structures) and is not a product defect. Similarly, damage due to water ingress, improper installation, exposure to harsh weather, negligence, or misuse is outside the scope of product responsibility.
Our company’s responsibility and warranty if applicable is strictly limited to manufacturing defects in the product supplied. It does not cover damage arising from external factors, site conditions, or improper handling and usage.